We provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email to support@firstclasscrewco.com

Q. Where do you ship from?

A. We ship from our partnered factories in China. So please expect your items to be shipped separately. (if you order more than one item) as different factories specialize in different areas of manufacturing.

 

Q.How long will it take for my items to arrive?

A. It usually takes 10-20 business days for all orders to arrive.

 

Q.How long will it take to receive a tracking number?

A. It will take usually 2-5 business days.

 

Q.Where can I place an order from?

A. You can place an order from any country, we ship worldwide.

 

Q. Where is your company located?

A. We are located in Taiwan.

 

Q. Which currency will I be charged?

A. We process all orders in USD. 

 

Q. Will I receive a confirmation number once I place my order?

A. Yes, all customers will receive a confirmation number after placing their orders,

 

Q.Who can I contact if I have a problem with my order?

A. All inquiries go to support@firstclasscrewco.com

Q. How can I pay?

A. We accept all Major Credit Cards. Visa, Mastercard also Paypal.

 

Q. Is Check out on your site safe and secure?

A. You can be 100% sure that our site is safe and secure.

 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-ups and to send newsletters of our promotions or coupons for discounts.

 

Q.Will I ( the customer ) have to pay customs?

A. For most countries, you will not have to pay customs, but it depends where you are located and if you order more than 1 piece.